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Mar 17

Should You Use a Live Chat Feature for your Auto Repair Shop Website?

It is one thing getting your clients to the door; it is another thing making them stay.

Have you ever wondered how you can engage every person that visits your website? Now, with the use of a Live Chat Feature you can engage every person that visits your website very easily. All you have to do is set up a live chat feature on the back end of your website and THAT’S IT. It is really that simple.

We have actually been using Zopim.com as a Live Chat Feature in our main website for quite some time now and a lot of our clients seem to like it. It lets them ask us simple question about certain automotive equipment that we may have, or about our shipping or financing policies. And, you can do the same with your auto repair shop website. If a customer wants to find out something simple, or schedule a time when they can bring their car to the shop they can do so very easily in your website through the use of the Chat Feature.

The best part of it is that you can have someone take care of the live chat feature while they are doing something else. Let’s say you don’t have the budget to hire a secretary or have someone to do your clerical work, what you can do is hook up your live chat feature to your Gmail Chat and whenever someone sends you a message in your website, it will be redirected to your Gmail Chat and then sent to your phone. This way, you will always be on the lookout for any new customers that might have questions about your auto repair shop.

 mechanic on cell phone

It is also great because you can tell how the person that is currently in your website actually ended up in your website. So if they found you through Google or Facebook or LinkedIn, the back end of the chat feature will let you see that.

Also, it will tell you how long they have been on your website, what page they are currently on  and how many times they have visited your website which is great because it will give you great insight as to how you should approach each person that is in your website.

live chat overview

So at the end of the day, it is a small but very powerful investment you could make for your auto repair shop.

If you have any questions about using the live chat feature in your website or about any of our automotive equipment please don’t hesitate to send us a message through our chat feature here. Trust us; we would love to hear your feedback.

How many people out there are using a live chat feature in your website?

 

About the author

JMC Equipment

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